As per recent findings of Automation Anywhere, close to 80% of Automation opportunities are left undiscovered by the time initial phase of project is completed and around 65% effort is spent in process understanding before implementing the automation solution. Therefore, a thorough Process Discovery is the only way to start a successful Robotic Process Automation journey.
Process discovery primarily focuses on documentation of data related to Activities, Technology and People involved in a process to understand the need and scope of Automation.
Many organizations try and complete this activity through inhouse teams as they have the best understanding of existing processes. However, the typical downside to this approach is that it’s often executed in silos resulting in lack of consistency and at times prone to human error.