Business Workflow Management

Boost agility and resilience with business workflow management

We help to digitize workflows, gain end-to-end process visibility & manage decisions

Business Workflow Management

Business workflow is a sequence of tasks that performs processing of data in a step by step fashion. It consists of an orchestrated pattern of business activity by the systematic organization of resources. Work moves from one stage to the next in a specific sequence until it reaches completion. Viewing the workflow at granular task level helps businesses enhance operational efficiency and workplace productivity.

Workflows are tactical in nature, focusing on the task completion rather than the goal completion as business processes do. Used to depict repetitive, predictable tasks, workflow delineate the tasks that need to be performed along with possible exceptions. A Production Issue Ticket system workflow can be a good example of business workflows which illustrate the sequence of steps that need to be performed.

Workflow management implementation is essential for enabling automated and smooth functioning of business workflows. Technology plays a key role in implementation, enhancing the way various steps are captured, re-engineered, optimized, and automated. Work activities are segregated into distinct roles, tasks, procedures, and rules. Enterprises can use advanced workflow management tools to upgrade their workflow architecture.

Typical Challenges

In the initial phase, workflow automation does seem like a daunting process. Here are the typical challenges businesses are likely to face:

Resistance to change from the end users

To maintain the status quo is a natural tendency of humans. Whatever be the inefficiencies of a particular work process, users eventually learn it along with its deficiencies and get used to it. And when someone comes calling that system can be improved, they get possessive about the system and resist the change.

Incomplete workflow implementation

You can define the conditions that trigger the conditions of a business workflow. Applications in banks generally require flow of process to move 100% through all the steps. If any of these stages hasn’t been visited, the workflow will be regarded incomplete, leading to abandonment of the process. Too many instances of incomplete workflow implementation may lead to process bottleneck.

Broken underlying process

A broken process causes inordinate delays in the completion of assignments and severely hits the productivity of an organization. Every time an application is stalled despite falling under the criterion of exception, for instance, productivity suffers. If there are indications of a broken process, it needs to be fixed immediately.

Too many exceptions and overrides

Workflow exception handling and overriding facility enables the team to respond to internally and externally generated unusual conditions at run time. The exceptions could be manual in nature or back end data amends. All workflow template definitions have at least one exception handler which responds rethrowing the exception to the client.

Our Approach

We focus on creating and optimizing the paths for data for ensuring 100% work completion in every instance of workflow. Salient points in our approach include:

Identify repeatable activities

Repeatable processes enable an application to make efficient use of project components and curtail unnecessary variations that consume resources. We also analyze the role of end users and other stakeholders to understand their requirements precisely and simplify the workflow according to user base segmentation.

Clearly chalk out the various ‘stations’ and ‘engines’ driving the workflows

Let us take an analogy from the train system. The engine and cars follow the tracks, which are a pre-set direction for the train to move. Before reaching the final destination, the train passes through different stations. The system has some built-in flexibility to allow the train take an alternate path when needed. In business process, tracks are the workflow, train cars are forms, stations are tasks, and engines are the power source that keeps the train moving.

Define various stages, exception and possible outcomes

Constitution of the workflow has a bearing on its efficiency. Working closely with stakeholders, we sketch out the various stages of the system. Our team works diligently on defining exceptions as well, which is so important of keeping a system efficient. The workflow is designing after taking into account the possible outcomes.

Review the sequencing of activities under a workflow

When designing a lengthy and complicated workflow, we need to organize business activities into a sequence, which could work in a linear order or a dynamic manner. A sequence is useful for clubbing several successive activities into one major step. Inputs by the users, for example via a checklist, could be used for dynamic sequencing of workflow.

Remove redundancies and fix inaccuracies

Redundancy means having various instances of same data in the database. Various techniques are applied to eliminate redundancies and fix inaccuracies, which can be fatal in any system related to banks. Some commonly used techniques are generalized discriminant analysis (GDA), linear discriminant analysis (LDA), neighborhood component analysis, and metric learners.

Execute and verify

Workflow application is executed to verify that system actually reflects the work process suggested by the stakeholders. A spectrum of tasks, involving a sequence, produces a desired outcome. Workflow testing is generally performed in inception, elaboration, construction, and transition phases. Verification includes testing of artifacts like test cases, procedures, and components.

What we roll out

Cutting edge Business Workflow Management (WFM) service is focused on E2E automation of business processes to enhance operational efficiency. Here are the services we provide:

Consulting services for identifying the WFM tool

Companies require professional assistance for choosing a WFM tool which helps in streamline routine tasks. We take into account your unique requirements, feature overviews, and pricing before coming up with suggestions.

Project and program management services for implementation

The main objective of project and program management is to ensure that WFM-related tasks are executed in a repeatable, standardized way. The function underpins the project delivery mechanisms by managing the change in an organization.

Custom tool development and enhancement services

With a highly experienced team, we build custom WFM tools for specific purposes or enhance the capacity of the existing tools. Our skilled developers build scalable and futuristic applications which unravel new opportunities for banks.

WFM monitoring services

Monitoring is a key part of the Business Process Management (BPM) lifecycle. Business workflow processes need to be consistently reviewed and analyzed to identify successes and problems. This is generally carried out using a BPM monitoring tool.

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