Predictive analytics intelligence for fraud prevention

Project- DBS Bank India decided to launch their credit card using Intellect card issuing platform for India region. DBS is offering Visa credit cards variants in partnership with Bajaj FinServ Limited (BFL). As part of the launch strategy, DBS launched credit cards for common-user-group (CUG) initially, followed
by full-fledged customer launch.

Client- DBS Bank India is a multinational banking and financial services corporation providing a range of financial solutions to individuals, small businesses and corporates. DBS Bank has a nationwide presence and operates in the Retail Banking, Wholesale Banking and other banking segments.

Project: Zeta planned to build a technology stack to support the issuance of credit cards and was looking to build a module to calculate interest for revolving credit. The module should cover all the standard interest scenarios typical to credit card life cycle.

Client: Zeta is a modern banking technology company which provides its products/applications to banks and fintech’s globally. Zeta provides Omni Stack comprising modern credit / debit / prepaid processing, BNPL, core banking and wallets.

Project

This project is to develop a micro system using API first cloud native for loan verification management which consist of different type of verifications like Field Inspection, Legal Verification, Valuation and Tele Verification, Personal Discussion & Video personal discussion. Purpose of this project is to develop a micro system which perform different verifications as per Bank/NBFC needs and implemented using the latest cutting edge technologies as part of Lentra digitalization initiative. This micro system is developed as flexible to integrate & highly configurable with several micro systems of Lentra which covers the complete Lending eco system.

Client

Founded in 2019, Lentra is enabling banks in democratizing digital lending through its SaaS platform. It empowers banks (& NBFCs) to create custom loan products and enhance customer experiences, through its API-driven modular architecture. Currently, Lentra’s digital lending platform serves over 50 banks, has processed over $20 billion worth of loan applications, with 2 million loans being processed every month. Lentra supports its customers in expanding their reach, reducing non-performing assets, optimising operational efficiencies, and using Pay-as-you-go pricing for their growth. Lentra is backed by investors like BVP, Citi, HDFC, MUFG, SIG & Vy.

Project

This project is to upgrade the existing PineLabs platform to enable credit line on UPI by integrating with Lender applications. Key lending applications of existing PineLabs platform were impacted like KYC, Underwriting, Onboarding and Authorization. This upgrade also brings in the key feature of Registration on third party UPI application for credit line on UPI. Verinite was engaged as a solutioning partner to design a seamless integration.

Client

PineLabs is a leading payment aggregator, merchant acquiring partner and payment processor. PineLabs also own industry leading gift card processor as Qwikcilver and envisage entering into issuing business.

PROJECT

This project is about interactive voice response based testing, which involves front end application SPRINKLR used by bank employees to interact with customers. Purpose of this project is to manage high volume calls everyday handled by agents like sales inquiries, customer service, collections and support. This cover all bank products like Credit card, Debit card, Loans, Liabilities from different channels like IVR/Voice-bot, Phone-banking, VRM and Sales.

CLIENT

HDFC Bank is an Indian banking and financial services company, provides number of banking products and services. HDFC is India’s largest private sector bank by assets and world’s 5th largest bank by market capitalization as of August 2023.

Client

I&M Bank, the second largest commercial private sector bank
in Kenya, licensed by Central Bank of Kenya, headquarters in
Nairobi Kenya. The bank has 42 branches within Kenya andin
Rwanda, Nigeria and Tanzania, Mauritius through itssubsidiaries.

Project

I&M bank was planning to completely overhaul their issuing
and acquiring systems by way of migration to a newer system.
It included migration of its entire cards portfolio to Way4 that
includes credit, debit and prepaidcards.

Project

IDFC First Bank was planning a Greenfield Launch of their credit cards in India. Bank
was planning to implement TSYS PRIME4 as their credit card issuing platform. The
main objective was to test and ensure that the base functionality and requested
enhancement of credit cards functionality were working properly to their business
needs. It was critical to meet all internal deadlines to meet the overall credit cards
launch date. Verinite was responsible to conduct functional and integration testing on
its behalf.

Client

IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in
December 2018. The Bank provides a range of financial solutions to individuals, small
businesses and corporates. IDFC FIRST Bank has a nationwide presence and
operates in the Retail Banking, Wholesale Banking and other banking segments.

Project

• Kotak Mahindra Bank Limited (KMBL) one of the top banks in India, planned to migrate
  its Cards processing platform from existing FirstVision Frankfurt platform to FirstVision
  India platform. Their portfolio included Conventional Credit, Commercial, PLCC and
  forex Cards (more than 500,000+ Customers).
• 
  Verinite was engaged to perform a thorough functional, integration and migration
  testing to ensure functional correctness on the new platform, seamless integration with
  existing Interfaces and zero data leakage during migration.

Client

• Kotak Mahindra Bank Limited (KMBL) is an Indian private sector bank headquartered
  in Mumbai, Maharashtra, India.
• 
  It offers banking products and financial services for corporate and retail customers
  in the areas of personal finance, investment banking, life insurance, and wealth
  management.
• 
  As of February 2021, it is the third largest Indian private sector bank by market
  capitalization.

Kotak Mahindra Bank FirstVision Platform Migration

Client

Kotak Mahindra Bank Limited (KMBL) is an Indian private sector bank. They offer banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. As of February 2021, it is the third largest Indian private sector bank by market capitalization with with 1600 branches & 2519 ATMs.

Project

KMBL was mandated to migrate Cards processing platform from existing FirstVision Frankfurt platform to FirstVision India platform as per RBI guidelines.

The portfolio included Conventional Credit, Commercial, PLCC and forex Cards. Customer base of 5,00,000+ cards.

This project was about conducting a thorough functional, integration and migration testing to ensure functional correctness on the new platform, seamless integration with existing Interfaces and zero data leakage during migration.

Client

IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. IDFC FIRST Bank has a nationwide presence and operates in the Retail Banking, Wholesale Banking and other banking segments.

Project

IDFC First Bank was planning a greenfield Launch of their credit cards in India. Bank was planning to implement TSYS PRIME4 as their credit card issuing platform.

The main objective was to test and ensure that the base functionality and requested enhancement of credit cards functionality were working properly to their business needs. It was critical to meet all internal deadlines to meet the overall credit cards launch date. Bank engaged Verinite to conduct functional and integration testing on its behalf.

ABOUT CLIENT

IDFC FIRST Bank was founded by the merger of IDFC Bank and Capital First in December 2018. The Bank provides a range of financial solutions to individuals, small businesses and corporates. IDFC FIRST Bank has a nationwide presence and operates in the Retail Banking, Wholesale Banking and other banking segments.

ABOUT PROJECT

• IDFC First Bank was planning to launch their credit card products in Indian Market. IDFC First Bank was planning to use SFDC as its Origination system for Credit Cards.
• SFDC was setup to support origination for both Existing to Bank (ETB) and New to Bank (NTB) Customers.
• Verinite was already supporting Bank in its Cards functional testing assignment. Bank wanted to replicate the stringent validation process for SFDC as well. Therefore, bank engaged Verinite to conduct Functional and Integration testing for SFDC application

PROJECT

Bank was migrating from on-premise Electracard platform to Fiserv’s FirstVision India processing platform. The mandate for testing project was to ensure seamless integration with existing interfaces, successful migration of existing cards portfolio and ensure functional correctness of new platform.

CLIENT

IndusInd Bank better known to be the leading new generation private bank of India, with a widespread banking footprint pan India. With a portfolio size of 2 million credit card customers across the country, their portfolio included credit and commercial cards.

Business Objectives

• To successfully manage the entire credit cards portfolio migration from existing BPC SmartVista platform to TSYS PRIME4 Platform.
• Functional Testing of existing functions that includes base and customization features.
• Test integration of PRIME system with existing satellite systems.
• Certification for Network (MasterCard) in new PRIME system for Credit cards.

The Challenges

• Interface readiness was a major challenge during the UAT, as most of the interfaces were not ready at the start of UAT resulting into change in planned activities.
• MasterCard authorization simulator was shared for multiple projects, resulting in limited availability of MasterCard simulator impacting the certification and testing activities.
• Shared resource allocation – Bank resources were working on both – migration project as well as production support. Since production was always a priority, projects tasks kept getting delayed.

Business Objectives

To successfully migrate the entire Credit cards portfolio from existing ElectraCARD to FirstVision Platform with 2 million card base and 80+ product offerings.

Migration Testing, Functional Testing and Interface Testing of existing functions that includes base and customization features as a part of UAT on behalf of bank.

The Challenges

• Existing testing vendor could not support / conduct UAT hence Verinite was parachuted in as a testing expert, with an expectation of picking up requirements on the fly and still meet the timelines.
• GAP Analysis -Timely completion of Functional GAP Analysis with respect to ElectraCard System vs FirstVision system.
• Inhouse and 3rd party interface development on time was a big challenge that included Mobile Banking, Net Banking, ACS, IVR, SMS Banking, NPA/GL.

PROJECT

QatarIslamic Bank (QIB)is one oftheleadingfinancial institutions in Qatar. Upgraded the existing system PRIME3 to PRIME4 with debit, credit and prepaid card portfolio. Spanning across both VISA and MasterCard schemes. As a part of PRIME4 upgrade project, QIB wanted to build following items:

• ETL Reports(23)
• ESB Middleware services(18)
• Notification services(4)
• Application development (Bulk Card Prepaid, Card Maintenance, Card Payments, Qmiles, Murabaha and Nojoom)and 1windows service application (Murabaha)

CHALLENGES FOR CLIENT

• Inorder to reduce enterprise server and cost, database migration from SQL server toMySQL
• Upgradation of Qatar Airways (QMILES) window service from.NET toJava
• Limited expertise of webapplications

PROJECT

Project Management services to supervise Credit Card Implementation for YBL.

CLIENT

Client is India’s fifth largest Private Bank, dealing with Corporate, Retail&SME banking franchise, Financial markets, Investment Banking and wealth management across India.

PROJECT DETAILS RESPONSIBILITY

To implement FirstVision (CMS) with modules for cards, revolving accounts, disputes, transactions andauthorization on First Vision, FrankfurtEnvironment.

MasterCard implementation project (with all necessary certifications) and set all processes (like settlement,reconciliation) in connection withMasterCard.

OBJECTIVES

To successfully automate the data entry feed coming from CRM team to Loans originations system. With increased volumes the costs started to skyrocket.

Bringing costs down was important. Another objective was to make it more efficient.

CHALLENGES

Existing process had multiple challenges for the Client.

Project Engagement

End to end program management for the credit switch migration from existing BPC Smart Vista to hosted TSYS PRIME platform.

To manage CMS provider vendor TSYS, multiple 3rd party providers and in-house teams who built custom solutions.

To manage incumbent interfacing third party vendors for this credit switch migration project.

End to end management for multiple work streams like development, interfaces, SIT, UAT and Conversion.

Client

Security bank is one of the top 5 banks in Philippines serving retail, commercial, corporate & institutional client base. It has received accolades for being the one of the most stable bank year on year.

Challenges for Client Challenges for Verinite

Skilled Program managers were limited and were already engaged in the existing set of projects.

Client was lacking a project manager with prior experience of managing a Switch/CMS replacement program of this size.

Project

Implementation of a digital channel, based on mobile platform for personal loan disbursement. Objective was the quick turn around time for end customer.

Verinite performed end to end testing of the Robo Lending Application.

Challenges for Client

First of it’s kind project for the client. Due to this, Testing and Result verification methodologies were not clear.

Multiple interface where integrated to the application like LMS, SBV, Credit Bureau and testing the interfaces in stipulated time was a challenge.

Challenges for Verinite

While testing we had to rely on the limited test data provided by the client. As there was a validation of uploaded national id document against central database.

Difficulty in automatically matching the national ID photo against the selfie photo

PROJECT

PRIME4 Upgrade for Debit & Credit Card issuing and Acquiring (POS / Ecom).

CHALLENGES FOR VERINITE

To complete the testing for Debit Card issuing, Credit Card issuing with PRIME Modules (Collection, Dispute Manager, FraudGuard) and Acquiring (POS & Ecommerce) with in a short time-frame.

Project

PRIME Debit Card Migration to COSES Switch platform and People’s Bank was looking for an independent team who could provide Interface Development, Key Migration, Switch Testing & Go-Live support.

Challenges for Client

Debit card volume to be migrated was 2.6million.

To ensure smooth go-live and no impact to card holder.

PROJECT

Performance testing for the card personalization system (Vedas).

To ensure that the application is capable to sustain expected load as per business requirement at Ahli Bank in Qatar.

Verinite Team was responsible for executing this Performance Testing by using Jmeter.

CHALLENGES FOR CLIENT

Very stringent timelines to complete the testing activities and roll out of the card personalization solution to production was nearing.

Client Team had little prior experience in Performance testing & tools involved.

PROJECT

This Project was about performing User Acceptance Testing for merchant acquiring, POS and mPOS.

Execute UAT for various POS and mPOS devices integrated with Euronet Software solution IMS (Integrated Merchant Systems).

Portfolio included Credit and Debit cards affiliated under Mastercard payment scheme.

Client is one of the leading commercial bank in Srilanka.

CHALLENGES FOR CLIENT

Client team was very new to the recently implemented Euronet host system for processing Credit and Debit cards.

It was a new business line starting with the merchant acquiring business.

PROJECT

Security Bank Corporation (SBC), one of the leading financial institutions in Philippines, migrated its Credit Cards portfolio from existing BPC Smart Vista System to TSYS PRIME4 System.

This project was about to conduct conversion testing to determine the correctness of data during Data Migration.

CHALLENGES FOR VERINITE

Even after a delayed start of over a week, we had to complete execution of 900+ test cases with crunched timelines to meet the same end date. This was challenging as it involved lots of manual test result capturing.

Reconciliation of migrated data without screen level access.

Prime and Online data sampling and reconciliation testing.

Reconciliation of Un-billed, Over-due, balance component due to its complicated computation nature.

Post EOD validation in conversion environment.

PROJECT

This project was about performing User Acceptance Testing of PRIME4 on behalf of SBC to ensure functional correctness, seamless integration with existing Interfaces and making sure that there are minimum issues post migration.

CHALLENGES FOR CLIENT

TSYS PRIME4 (Credit Host) system was new to the client and hence limited functional and system knowledge about it.

Client had limited PRIME4 testers to perform testing.

CHALLENGE S FOR VERINITE

Meeting the same target completion date in spite of significant delays in getting required documents, access and VPN setup.

Verifying large number of in-house and 3rd party interfaces within time, was a challenge as many of them were not fully ready and different turn around time during UAT phase.

PROJECT

Finance House (FH), one of the leading financial institutions in UAE, planned to provide Digital Secure Payment Service using Samsung Pay and MasterCard Digital Enablement Service (MDES) to the Cardholder. Their portfolio included Conventional Credit cards including (Gold, Standard, Platinum and Titanium) and Prepaid cards (Payday cards).

Samsung Pay Launch project was about conducting a thorough functional testing of Samsung Pay and MasterCard certification testing to ensure functional correctness.

CHALLENGES FOR VERINITE

Challenge was to accommodate the last minute client request to accommodate the Regression testing of CMS issuing without impacting existing testing and go-live date.

Defect fix turnaround time from the product vendor was higher than planned, impacting the timeline. Verinite team had to accommodate re-testing in a tight window.

PROJECT

Finance House (FH), one of the leading financial institutions in UAE, planned to migrate its Cards processing platform from existing vendor Network International (NI) platform to HPS Powercard platform. Their portfolio included Conventional Credit cards, Prepaid cards (Salary cards – Payday cards) and Islamic Credit Card (Tawarruq).

This project was about conducting a thorough functional, integration and migration testing to ensure functional correctness on the new platform, seamless integration with existing Interfaces and zero data leakage during migration.

CHALLENGES FOR CLIENT

HPS PowerCARD platform was completely new to the client. Due to this client had very limited system knowledge, & was facing challenges in parameter setup & maintenance.

Stringent timelines to complete the testing to achieve target go-live date.

CHALLENGES FOR VERINITE

Apart from Agreed functional and migration testing scope, Verinite had to accommodate functional testing of 4 additional enhancements within the same timeframe as per clients request. Maintaining same schedule in spite of additional scope was challenging to manage.

Turn around time for defects were on higher side. Testing activities had to be re-planned to reduce any impact of delay in defect fixing on overall schedule.

PROJECT

Finance House (FH), one of the leading financial institutions in UAE, planned to migrate its Cards processing platform from existing Network International (NI) platform to HPS Powercard platform. Their portfolio included Conventional Credit and Prepaid products as well as Islamic products.

Verinite provided consulting and reconciliation service for migrating the portfolio.

CHALLENGES FOR CLIENT

Stringent timelines to complete the migration in 4 months from initiation.

Multiple systems VisionPLUS and T24 from where data had to be migrated to PowerCard.

Dependence on third party card processor NI for getting the card data. Last moment intimation of freeze period from NI had to be accommodated.

CHALLENGES FOR VERINITE

Complex migration logic for handing cards with split credit limit.

Providing consulting service to setup fraud rules in the PowerCard system.

Reconciliation of the data from multiple sources after migration from VisionPLUS and T24 system.

PROJECT

Ahlibank wanted to roll out card personalization project (MC & VISA) by performing integration between Ahlibank’s Card Management System (PowerCard) and ‘Card personalization system ‘Vedas’.

Verinite Team was responsible for executing UAT for this project.

CHALLENGES FOR CLIENT

Very stringent timelines to complete the testing activities and roll out the card personalization solution changes to production.

Involved client team had little prior experience on testing & test automation tools.

CHALLENGES FOR VERINITE

To work directly with Card embossing machine & personalization vendor.

Understand the ‘Vedas’ system in very quick time and familiarize with client processes.

Outdated & very minimal reference documents for the processes to be tested.

PROJECT

Security Bank Corporation (SBC), one of the leading financial institutions in Philippines, migrated its Credit Cards Switch from existing BPC SmartVista System to TSYS PRIME4 System.

This project was to conduct Credit Switch Host (Prime4) MasterCard offline and online certification.

CHALLENGES FOR VERINITE

Defect fix turn around time from the third party vendors was on a higher side than planned. So, our testing activities had to be re-planned. To accommodate different office working hours thus reducing any impact of delay in defect fixing on overall schedule.

Limited Availability of MasterCard Authorization Simulator

CHALLENGES FOR CLIENT

Credit switch host MasterCard certification was being performed after a very long gap by the client. Due to this client had limited functional and system knowledge, & was facing challenges in MasterCard certification.

MasterCard authorization simulator was shared for multiple projects, due to this availability of MasterCard simulator as limited.

PROJECT

Project Management services
to supervise Credit Card
Implementation for consumer
finance company in Vietnam.

CLIENT

Client is the Consumer Finance
Division of Vietnam Prosperity
Joint-Stock Commercial Bank. FE
Credit intended to develop and
implement a revolving credit card
product on the new platform as a
part of first phase.

OBJECTIVES

To implement FirstVision card management
system with modules supporting cards,
revolving accounts, disputes, transactions
management and authorization in FE Credit
environment.

MasterCard product implementation along
with scheme certification. To set up all
processes like settlement, reconciliation in
connection with MasterCard.

To set up processes regarding card
embossing, PIN, statement printing and
delivery with card and print vendor.

To design and set processes for fraud
monitoring, disputes, customer service,
incident & change management for credit
portfolio at FE credit.

PROJECT

Client is a worldwide travel, financial and
network services company and a much respected, popular brand in MENA region with presence in more than14 countries

Client has 18 home grown applications to
support their Cards function, which undergo
frequent changes as per business requirement

A periodic review is required to ensure any new
changes or new application added to the stack
is adhering to the security standards.

Objectives

The applications undergo frequent changes as
per business requirement. Applications have
multiple interfaces with third party systems,
which most of the time can’t be controlled.

Objective was to get the code base reviewed
and analysed on time.

Client

The applications undergo frequent changes as
per business requirement

Applications have multiple interfaces with
third party systems, which most of the time
can’t be controlled.

PROJECT

Functional Testing for
PowerCard Production
Support

ABOUT CLIENT

Client is a leading worldwide travel,
financial and network services
Company and a much respected,
popular brand in Middle East

Client uses PowerCARD
application for its cards
business

Approach

Verinite deployed its two card expert
resources to client location to understand
the existing system and assist the BAU
team in their testing.

Verinite executed the testing to close out
the issues related to late fee, rewards
points etc. Other areas that were
successfully tested included performance
enhancement project, change in logic for
processing refunds and payments, mass
update of customer communication
address, new merchant setup etc.

Verinite resources showed high level of
competency in domain and technical skills
to improve the quality of output of BAU
team. The first-time right approach helped
to reduce the number of defects failing in
UAT.

Verinite team used Rapid Problem
Resolution (RPR) concepts to identify and
replicate the issues. Then test and deploy
the fixes in production that significantly
improved defect resolution turn-around
time.

PROJECT

Functional Testing for PowerCard Production Support.

Client is a leading worldwide travel, financial and network
services Company and a much respected, popular brand in
Middle East.

Client uses PowerCARD application for its cards business.

PROJECT

Technology & Card Business Review for a Islamic Bank in Malaysia.

CLIENT

One of the earliest Islamic Bank in Malaysia

Issuing portfolio of 150K cards

Issuing portfolio of 150K cards

Approach

Engagement involved review of following key areas:

Business Review:

Review the business practices including meeting differentdepartments like products, operations, marketing, pricing, reconciliation to identify the gaps.

Document Review

Review the documented functionality of the Silverlake platform (Product Study) and identify the obvious gaps with “industry standard” revolve platforms.

Process Review

Review the process (e.g. process flow management, knowledge management,development & testing, people skills etc.) and feedback on obvious process / skills gaps……………

PROJECT

Project Management services to supervise Credit Card Implementation for consumer finance company in Vietnam.

CLIENT

Client is the Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank.

As a part of this project our Client FE credit, wanted to develop and implement a revolving credit card product on its new platform…….

BUSINESS OBJECTIVES

• To successfully migrate FEC credit cards portfolio from existing VisionPLUS First Data China processing center to First Data India Data Center, powered by EMEA Code Base.
• To meet the migration timeline of hard cut-off on 14th Dec, 2018. It was a critical business objective due to Operational and Regulatory challenges faced by old First Data China Data center.
• Implement the features that will help business to grow in market and provide improved customer experience.

THE CHALLENGES

Multiple challenges were encountered during the entire migration project. The following are some glimpses of those challenges:

• Multiple business processes running outside of FirstVision system- Revenue lines operated outside of FV System like Over limit Fees,Late Fees,Annual and Fees and Cycle Spend Fees etc.
• Shared resources – Existing BAU team was utilized for Migration program.
• The FEC overall Data warehouse architecture had multiple databases even outside the cards system that were not transparent to the team, which resulted in challenges in analyzing and fixing issues on DWH side.
• End to end UAT of FirstVision India platform was in scope but challenge was testing the downstream systems and database flow as this was built over past years with limited access to the documentation.
• Number of Functional Gaps needed to be addressed between old and new platform as new platform was running on enhanced EMEA code base.
• Test planning window was greatly reduced due to stringent timelines.
• Multiple unplanned refreshes in test environment from First Data teams impacting the testing progress…….

VisionPLUS to HPS PowerCard migration in UAE

Business Objectives

To successfully migrate Credit, Prepaid & Islamic credit cards portfolio
from existing VisionPLUS card processor platform together with data
held inhouse at T24 system to HPS PowerCARD platform.

The Challenges

Multiple challenges were encountered during the entire migration project. Thefollowing list provides a glimpse of those challenges:

• Inherent challenges posed by multiple sources of data, active card accounts from prior processor and 90 days past due, written-off accounts data from a different source system. During the time when the cards portfolio was growing, certain system changes were made like split limit implementation, these were posing threat to the data consistency while reconciling.
• There were challenges in understanding and setting up the desired parameters due to change in migration approach in UAT and PROD respectively.
• Change in migration strategy very close to the planned migration change was one of the biggest challenge. Instead of the cycle day cut-off it was decided to migrate on a non-cycle day.

ABOUT THE PROJECT

Our Client Institution was established as one of UAE’s first “independent” finance companies. They started their operations in July 2004, and the principal activities included investments, consumer and commercial financing. Since inception, this finance company has made significant advancements to become a credible player in the UAE market.

This consumer finance arm contributes a significant portion to its total business. Under this vertical client issues a wide variety of cards which includes the Titanium (Cartnet), Platinum, Gold, Payday and Islamic cards. The entire cards portfolio was hosted in a processing platform on VisionPLUS system……