Product overview
BASE24-eps is a robust platform for financial institutions, processors, and retailers involved in the acquiring, authenticating, routing, switching, and authorizing of card- and non-card-based financial transactions. An advanced platform, it provides for high availability, high performance, scalability, and security across ATM, POS, mobile, web, and emerging digital channels.
BASE24-eps effectively supports and manages multiple card-based banking products from simple debit programs to sophisticated credit, prepaid, and real-time payment products. The platform is the perfect fit for any multi-channel delivery environment and has plenty of value-added functionality such as fraud prevention, store-and-forward (SAF), journaling, and omni-channel device management.
Leveraging extensive expertise across BASE24-eps modules, system integrators offer a full line of services spanning implementation, customization, testing, migration, and managed support. Capable of using the full functionality of this powerful solution, specialist providers help financial institutions create resilient, always-on payment experiences for end customers. Typical expertise includes ATM/POS device management, authorization and routing, card-scheme connectivity, real-time and instant payments, fraud and risk management, and switch operations.
Services Offerings
Expertise available on BASE24-eps extends to every aspect of card and payment switching from authorization scripting to high-performance, high-volume switching. Deep, hands-on experience across BASE24-eps and its predecessor BASE24 Classic enables providers to transform the way clients manage cards and payments. With a strong hold on all aspects of switch management, experienced teams successfully overcome the challenges that BASE24-eps optimization projects can throw up, drawing on diverse, deep experience to roll out reliable, end-to-end solutions.
Typical services rolled out on BASE24-eps include:
Implementation & Migration
- End-to-end deployment of BASE24-eps for transaction switching, authorization, and routing.
- Migration from BASE24 Classic to BASE24-eps or across any source and target combinations involving BASE24 with minimal business disruption.
- Installation, environment setup, and go-live cutover support.
- Support for data-mapping workshops, migration strategy definition, migration scripting and execution, data reconciliation and migration testing.
Customization & Development
- Development and maintenance of Card Software Modules (CSMs).
- Custom business logic and authorization scripts using the BASE24-eps SDK scripting engine.
- ATM/POS device-handler development and configuration.
- Routing, authorization, Store-and-Forward (SAF), and journaling customization.
- Integration for multi-institution, multi-currency environments.
- Onboarding of new card schemes, networks, and payment types onto the switch.
- Support for developing integrations and interfaces between BASE24-eps and third-party or in-house systems.
Testing & Quality Assurance
- Automated regression, load, and end-to-end integration testing
- Functional and sanity/SIT/E2E testing for ATM and POS transaction flows.
- ISO 8583 message-format compliance validation.
- Debugging and defect resolution during implementation and post-go-live warranty periods.
Monitoring & Production Support
- Real-time monitoring and dashboards for transaction flows and system health.
- 24x7 managed/production support with dedicated delivery teams.
- Incident management, root-cause analysis, and automated recovery for database connections to reduce downtime.
Modernization & Cloud Enablement
- Cloud-ready architecture redesign, containerization, and CI/CD pipeline implementation.
- Migration to Advanced platforms from legacy mainframe environments.
- Provides real-time monitoring, alerting, and centralized logging across BASE24-eps transaction flows to speed up incident detection and root-cause analysis.
Project Management & Advisory
- End-to-end oversight of BASE24-eps rollouts, typically run under Agile/Scrum delivery models.
- Risk minimization and timeline management for migrations and upgrades.
- Business analysis for payments-workflow optimization and switch strategy.
Training & Knowledge Transfer
- BASE24-eps customization, scripting, and platform-overview training
- Knowledge transfer aimed at maximizing ROI on existing BASE24-eps investments.
- End-user and technical training for BASE24-eps modules, scripting and business processes, including onboarding for new development and support teams.
